1. Equipment warranty period: within 12 months after acceptance. During the warranty period, if the equipment fails due to quality defects, we will provide maintenance services;
2. Provide free technical guidance for installation and equipment commissioning services;
3. Lifelong maintenance. Lifetime provision of vulnerable parts and related consumables (cost only), and assist users in equipment maintenance and parts replacement;
4. It can provide users with the use methods and technical guidance of relevant equipment in different occasions.
Value-added services:
1. When the technicians go to the site for debugging, they will give on-site explanation and operation training to the user operators, so that the operators have the ability to operate independently;
2, the annual regular user centralized training, the user operation, management personnel for theoretical and practical training;
3. The company's after-sales service personnel will pay regular return visits and conduct customer satisfaction surveys to ensure the smooth flow of the service system;
4, At any time free to provide users with professional technology, equipment supporting consultation.
Service guarantee system:
1. The company has set up a special after-sales service center and opened 24 small sho calls. After receiving the repair call, the maintenance personnel will provide corresponding technical support within 4-8 hours;
2. The dedicated line of the service center is responsible for answering various questions of users during the use of the equipment;
3. Contact number: +86-196 938 44985.
